REFUND POLICY
A legal disclaimer
We may change our Refund Policy from time to time. Any changes we may make to our Refund Policy in the future will be posted on Orbitz Official Online Shop and, where appropriate and feasible, may be notified to you by email.If you have any questions about this Privacy Policy, please email us at info@orbitzofficial.com .
Refund Policy - the basics
To be eligible for return and/or exchange of merchandise, you must contact us with information regarding the items you wish to return within 3 days of receipt of shipment, by e-mail. After contact, we will only accept returns of items that we has confirmed for return. (Please ship the confirmed return items back to us within 7 days.) We may not accept a request for a return and/or exchange if you contact us after the 14-day period is over, or return the merchandise to us without prior notice.
If you are not satisfied with the items (not satisfied with the color or print, the size does not fit, etc.), you are responsible for all shipping costs incurred. We does not accept returns in the following cases.
You have not informed us about returns/exchanges within 14 days after the receipt of the merchandise
Merchandise that has been used or worn once.
Merchandise that you have adjusted or cleaned.
Merchandise the tags of which you have removed.
Merchandise where the shape has been changed by the trial fitting.
Sale items.
Custom-made merchandise.
Exchanges Accepted Only for the following conditions:
The merchandise is different from what you ordered (wrong shipment).
The merchandise is defective.
The merchandise is damaged.
The Company will reimburse you for shipping costs incurred. Please inform the Company in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, you will be given a full refund for the merchandise.
In the case of “At the Convenience of the Customer”, exchanges are not accepted.
If you wish to make an item exchange for any reason (change to a different size, color, or pattern, or exchange unwanted item(s) to other product(s) ), then please return the unwanted item(s), and make a new order for your desired goods. As for why exchanges are not possible, this policy was created in mind for our customers – if you make another order after returning your unwanted merchandise, this method helps to reduce the burden of the shipping costs.